Shipping Policy
At TurboJet, we are committed to fast, reliable, and transparent delivery. Every Turbo Jet Blower is inspected and packaged with care before it ships.
Delivery Timeframes
Our delivery process has two phases:
- Processing time: 1–5 business days — order confirmation, inspection, assembly, and packaging.
- Delivery time: 5–10 business days — transit from our facility to your address.
Estimated delivery by region
- USA: 5–10 business days
- Canada / Australia / UK / EU: 6–12 business days
Holiday / peak season
During high-volume periods (Black Friday, Christmas, New Year), deliveries may take 10–15 business days, some orders may ship from our international facility, and tracking updates can be slower than usual. This is normal during peak carrier load and does not affect the safety of your order.
Tracking Information
You will receive a tracking number once your order finishes processing (typically within 1–5 business days). Tracking can take up to 5 business days to activate, especially during peak volume — your order is already in transit even if the tracking page has not refreshed yet.
Import Fees & Duties
You will not be charged any additional import duties or tariffs. TurboJet covers all international handling requirements.
Order Modifications & Cancellations
We begin processing orders immediately. For this reason, orders generally cannot be modified or canceled after submission. If you need to make a change, email us right away and we will do our best to help before the order ships.
Lost or Damaged Packages
If your package is damaged in transit or lost, contact us within 7 days of a damaged delivery or 14 days of a lost package, including photos and your order number, and we will make it right.
Contact
Questions about your order? Email support@turbojet.com — we typically respond within 24 hours.