Refund & Return Policy

We build tools to be used, not to sit in a box. If your TurboJet blower does not become one of your favorite tools, we want you to feel comfortable sending it back. This page explains how returns and refunds work for orders placed on our store.

1. 90-Day Risk-Free Test Drive

Every blower is covered by our 90-Day Risk-Free Test Drive.

  • You have 90 days from the delivery date to try the tool in real life — cars, driveway, patio, workshop, yard.
  • Normal use is expected. The blower does not need to be unused or in its original packaging.
  • If it does not earn a place as a tool you reach for first, return it for a full refund of the product price.

To start a return, email support@turbojet.com with your order number and a short note about why you are returning it.

2. Who Pays for Return Shipping

  • Defective, dead on arrival, damaged in transit, or wrong item: we cover return shipping or replace the unit without requiring a return, depending on the situation.
  • Change of mind within 90 days: you may be asked to cover return shipping.

We will confirm the right option once you contact us.

3. Condition of Returned Items

  • Normal wear from household or workshop use is acceptable.
  • We cannot accept returns showing intentional abuse or destructive testing.
  • All major components must be included (blower body, nozzle, and any bundle accessories).

4. How to Start a Return

  1. Email support@turbojet.com with your full name, order number, reason for return, and photos or a short video if the item is damaged or defective.
  2. We reply with eligibility confirmation, shipping instructions, and a prepaid label if we are covering shipping.
  3. Pack the blower securely and ship it back using the instructions provided.

5. Refunds

  • Once your return is received and inspected, we confirm approval of the refund.
  • Approved refunds are issued to your original payment method.
  • Please allow up to 10 business days from approval for the refund to appear, depending on your bank or card issuer.
  • Original shipping charges are non-refundable except where the return is due to our error or a defective/DOA product.

6. Damaged, Incorrect, or DOA Items

If your order arrives visibly damaged, not working out of the box, or not what you ordered, contact us within 14 days of delivery with photos or a short video. In most cases we will send a replacement or arrange a return at our expense and then refund or replace.

7. Non-Returnable Items

Except where required by law, gift cards and items clearly marked final sale cannot be returned for a refund.

8. Warranty

Separate from refunds, your blower is covered by our standard limited warranty against defects under normal use, which may entitle you to repair or replacement. If you are unsure whether your situation is a return or a warranty issue, email support@turbojet.com and we will guide you.